About this course
About this course
Process mapping is one of the foundation skills of both Lean Six Sigma and broader operational management, yet many professionals pick it up informally without ever learning the structured techniques that separate useful maps from decorative ones. This self-paced eLearning programme teaches process mapping methodology in depth, with practical application across manufacturing, service and administrative processes.
Who should attend
The programme is aimed at technical managers, quality managers, operations supervisors, business analysts, process improvement specialists and consultants supporting client process work. It is equally suitable for staff preparing to document a process for the first time and for experienced practitioners who need to formalise technique they have developed informally. Quality staff preparing SOPs, auditors reviewing process documentation and change managers supporting system implementations all find the content directly applicable.
What the programme covers
Content covers the different types of process map and when to use each, including high-level flowcharts, detailed process maps, swimlane diagrams, value stream maps and spaghetti diagrams. Sessions cover data gathering for process documentation, the identification and handling of undocumented variations, mapping symbols and conventions, the design of maps for different audiences, the analysis of maps to identify waste and improvement opportunities, and the practical challenge of keeping maps current as processes evolve.
Assessment and certification
Learners complete knowledge checks throughout the programme and a final practical mapping assignment. On passing, delegates receive a certificate of achievement, suitable evidence of process mapping competence for continuing professional development records and role specifications.
Course format and delivery
The programme is delivered as self-paced eLearning across multiple modules, accessible on any device and resumable across sessions. Learners work through video content, worked mapping examples and downloadable templates, with practical exercises that allow immediate application of technique to their own work.
Why this matters
Well-constructed process maps underpin effective improvement work, accurate SOPs, reliable training material and defensible audit evidence. Teams with structured mapping capability produce better documentation, identify improvement opportunities more systematically and handle change control with substantially less rework. The skill is also highly portable between industries, supporting career progression across manufacturing, service and consultancy roles. The programme pairs naturally with the Problem Solving Training Course for complementary analytical capability, with the Yellow Belt or Green Belt qualifications for formal Lean Six Sigma progression, and with the wider eLearning catalogue for flexible continuing development.
Browse all Lean 6 Sigma training or see the wider course catalogue for related programmes.
