About this course
About this course
Most operational incidents, customer complaints and audit non-conformities involve human error somewhere in the causal chain. This self-paced eLearning programme teaches how to investigate human error rigorously, distinguish genuine error from systemic failure and design corrective actions that address root cause rather than blame.
Who should attend
The programme is designed for technical managers, quality managers, production supervisors, health and safety specialists, internal auditors and consultants supporting client CAPA programmes. It is particularly valuable for staff leading incident investigations, customer complaint analysis, near-miss reporting or human factors reviews in food manufacturing environments. HR business partners and training specialists involved in post-incident learning programmes also find the content directly applicable.
What the programme covers
Content covers human error classification frameworks, the distinction between skill-based, rule-based and knowledge-based error, the role of violations versus genuine error, human factors analysis including fatigue, cognitive load and environmental influence, structured investigation techniques, interview technique for error analysis, the design of corrective actions that address underlying conditions rather than punishing individuals, and the integration of human error learning into wider quality management system improvement.
Assessment and certification
Delegates complete knowledge checks throughout the programme and a final assessment. On passing, learners receive a certificate of achievement suitable for continuing professional development records and for inclusion in CAPA programme competence evidence.
Course format and delivery
The programme is delivered as self-paced eLearning across multiple modules, accessible on any device and resumable across sessions. Worked investigation scenarios illustrate each technique, and downloadable templates support the application of methodology to real incidents.
Why this matters
Poor human error investigation generates poor corrective action, which generates repeat incidents and audit findings. Teams with a structured human error investigation capability produce better CAPA outcomes, fewer repeat non-conformities and stronger evidence during external audits. The discipline also supports a genuine learning culture that reduces the hidden cost of blame-based investigation, including under-reporting and defensive documentation. Organisations that treat human error investigation as a learning discipline rather than an accountability mechanism consistently see better reporting rates, faster incident resolution and more credible evidence during customer and certification audits. The programme pairs naturally with the Lean Six Sigma courses for complementary analytical capability, with the wider eLearning catalogue for flexible development and, for delegates in food manufacturing environments, with the BRCGS Food Safety Issue 9 Sites Training for certification context.
Browse all Lean 6 Sigma training or see the wider food safety training catalogue for related programmes.
