About this course
About this course
Effective problem solving is one of the most consistently undervalued professional skills. Most workplace issues are resolved through intuition and experience rather than structured methodology, which works well for simple problems but typically fails on complex, recurring or high-stakes issues. This self-paced eLearning programme teaches structured problem solving methodology with practical application across technical and operational contexts.
Who should attend
The programme is aimed at technical managers, quality managers, production supervisors, engineering staff, customer complaint investigators and consultants supporting client problem resolution. It is equally suitable for staff tackling their first formal problem solving assignment and for experienced professionals who need to formalise technique they have developed informally. Teams running CAPA programmes, handling customer complaints at scale or responding to audit non-conformities find the structured approach directly applicable.
What the programme covers
Content covers problem definition and scoping, data gathering for problem analysis, a selection of structured problem solving frameworks including the 8D methodology, A3 problem solving, PDCA cycles, the Five Whys and fishbone analysis, the practical selection of technique to problem type, solution generation and evaluation, implementation planning, verification of effectiveness and the institutional learning that turns a single problem solve into sustained improvement.
Assessment and certification
Learners complete knowledge checks throughout the programme and a practical problem solving assignment. On passing, delegates receive a certificate of achievement, suitable evidence of structured problem solving competence for continuing professional development records and role specifications.
Course format and delivery
The programme is delivered as self-paced eLearning across multiple modules, accessible on any device and resumable across sessions. Learners work through video content, worked problem solving examples and downloadable templates for each framework covered, supported by practical exercises that allow immediate application to real workplace issues.
Why this matters
Structured problem solving converts isolated firefighting into sustained improvement. Teams with formal problem solving capability produce better root cause analysis, more effective corrective action and substantially fewer repeat issues. The skill directly supports audit outcomes, customer complaint handling and the credibility of improvement programmes at senior level. The programme pairs naturally with the Process Mapping course for complementary analytical capability, with the Human Error Investigation programme for incident analysis depth, and with Yellow Belt or Green Belt Lean Six Sigma qualifications for formal methodology progression. The wider eLearning catalogue supports flexible continuing development across related analytical disciplines, particularly for practitioners building broader continuous improvement capability.
Browse all Lean 6 Sigma training or see the wider course catalogue for related programmes.
